Frequently Asked Questions
Fueling your performance with answers to your common questions.
How should I store my GU Energy Gels and products?
To maintain optimal freshness and consistency, store your GU products in a cool, dry place away from direct sunlight. While they are designed to withstand heat during your workouts, long-term storage in extreme temperatures can affect the texture.
What is the shelf life of GU Energy products?
Most GU products have a shelf life of 12 to 18 months from the date of manufacture. You can find the 'Best By' date printed on the back or bottom of every individual packet and container.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Depending on your location and chosen shipping method, delivery generally takes between 3 to 7 business days within the continental United States.
What is your return policy?
We want you to be satisfied with your fuel. If you are unhappy with your purchase, you may return unopened items within 30 days of delivery for a full refund. Please contact our customer service team to initiate a return label.
Are GU Energy Gels vegan and gluten-free?
Yes, all GU Energy Gels (including Roctane) are vegan-friendly and gluten-free. We use high-quality ingredients to ensure they meet various dietary needs and are easy on the stomach during intense activity.
Do you offer international shipping?
Currently, we ship directly to addresses within the United States. For international athletes, we recommend checking our Store Locator to find an authorized international distributor in your region.